עברית

Terms of Service

These terms govern the use of mitsi.co.il and the services of Mitsi Communications ("מיצי תקשורת", a partnership, entity no. 558596516; "Mitsi"): cloud business PBX, phone lines, AI voice agents, SMS, WhatsApp bots, integrations and related services (the "Services"). By using the Services you agree to these terms. Where a signed agreement or quote exists, its terms prevail.

1. Services

• Scope, package, price and availability are set in the customer's order or quote.
• The Services run on third-party infrastructure (carriers, mitsi.ai, ElevenLabs, Meta and others). We aim for high availability but do not guarantee uninterrupted or error-free service.
• We may update and improve the Services from time to time.

2. AI voice agents and bots

• AI agents act according to the configuration and instructions approved by the customer, and identify themselves as AI.
• AI responses may be inaccurate. The customer is responsible for its instructions, and for any prices or commitments the bot communicates on its behalf. Material requests should be reviewed by a human.
• Agents improve over time with instructions and feedback, and our team supports this process.

3. Call recording

When recording or transcription is enabled, the customer is responsible for informing callers that calls are recorded (e.g. with an announcement at the start of the call), and for complying with all applicable laws, including Israeli consumer protection law.

4. WhatsApp and SMS

• WhatsApp services are provided through Meta's WhatsApp Business Platform. The customer must comply with the WhatsApp Business Policy, the WhatsApp Commerce Policy and Meta's terms.
• Business-initiated messages may only be sent to recipients who have opted in, and only using approved templates. Opt-out requests must be honored immediately.
• Sending advertising messages in breach of Section 30A of the Israeli Communications Law (anti-spam) is prohibited.
• Meta's WhatsApp messaging charges are paid by the customer directly to Meta using the customer's own payment method, unless otherwise agreed in writing.
• Meta may restrict or ban numbers or accounts that violate its policies. Mitsi is not responsible for Meta's decisions.

5. Prohibited use

You may not use the Services for harassing calls or messages, fraud, impersonation, illegal, abusive or infringing content, or any activity that harms networks, systems or third parties. We may suspend the Services in case of a violation.

6. Payment

• Fees are according to the selected package. Prices exclude VAT unless stated otherwise.
• Usage beyond the package (e.g. minutes, messages or AI usage) is billed according to the price list or quote.
• Non-payment may result in suspension of the Services.

7. Equipment

Phones and end devices are purchased separately, and can be purchased through us. Manufacturer warranty terms apply.

8. Cancellation

Cancellation is subject to the order terms and, where applicable, Israeli consumer protection law. On termination, customers may request number porting and data export, subject to provider procedures.

9. Liability

To the maximum extent permitted by law, Mitsi is not liable for indirect or consequential damages, lost profits, or damages caused by failures of third-party infrastructure. In any case, Mitsi's liability is limited to the amount paid for the Services in the three months preceding the event.

10. Privacy

Use of personal data is governed by our Privacy Policy.

11. Governing law

These terms are governed by the laws of the State of Israel. The competent courts of the Haifa District have exclusive jurisdiction.

12. Contact

Mitsi Communications, 14 Derech Kedma, Pardes Hanna-Karkur, Israel
Phone: +972-3-3826600 · Email: itay@mitsi.co.il