Articles on Communications and Regulation
We've put together simple explanations of the laws and regulations relevant to your business and its phone system. This information is general in nature only and does not constitute legal advice.
Amendment 73 to the Consumer Protection Law: What You Need to Know About Recording Sales Calls
The Knesset has approved a new requirement to record telephone sales calls and provide them to the customer upon request. Here's what that means in practice for your business, and how the right phone system helps you meet the requirement.
Read the article AccessibilityAccessibility Regulation 33: How to Make Phone Support Accessible to Everyone
Accessibility regulations require that automated voice response systems be accessible to people with disabilities as well. A simple explanation of what's actually required, and how you can adapt your phone answering system to comply.
Read the article Free ToolFree Audio File Conversion for Your PBX: Standard WAV or μ-law
A free tool that converts any audio file to 16-bit PCM WAV or μ-law at 8kHz mono, ready to upload to your PBX or IVR - the conversion happens entirely in your browser, without uploading any files to a server.
Go to the conversion tool Free ToolFree WhatsApp Link Generator (Click to Chat)
A free tool that builds a ready-to-use WhatsApp link with a phone number and a custom opening message - for use in your PBX, in SMS messages as part of your call routing, or on your website.
Go to the link generator tool