Forwarding landline calls to a mobile lets you answer business calls outside the office. But it is a basic solution: when the mobile is off, busy or out of coverage, the call drops and the customer is left without an answer.
How do you forward calls to a mobile?
With most telephony providers you set a permanent forward or a "no answer" forward through a dial code or the provider's personal area. Forwarding is simple, but it routes to a single destination only.
Limits of simple forwarding
- One destination: no attempt on another mobile if the first does not answer.
- No context: you will not know the call is a business call, or from which number.
- No recording or message: no documentation, and nobody takes a message.
- No hours: hard to define different routing for the evening and the weekend.
The alternative: a cloud call router
Instead of simple forwarding, a call router routes by hours and availability: an extension in the office, an extension on a mobile, a queue, a voicemail box sent to email, or a voice agent. It is part of a smart cloud PBX, and you can start with a single line. That way you stop losing calls.
Frequently asked questions
How do I forward landline calls to a mobile?
Through a dial code or the personal area of your telephony provider. The forward can be permanent or only when there is no answer.
What is the problem with call forwarding?
It routes to a single destination only and fails when the mobile is off or busy. It has no recording, message or routing by hours.
What is better than call forwarding?
A cloud call router that tries several destinations, moves the call to a queue or a voice agent, and keeps a recording and transcript.
Can I keep my existing number?
In most cases you can move your existing number to a cloud PBX, and customers keep dialing the same number.