In short: Mitsi Telecom is a cloud business phone system (VoIP). No hardware and no copper lines, with a smart call router or a voice bot that routes calls on its own, automatic transcription and summary of every call, and CRM sync. Plans start at ILS 199 + VAT per month.

What is a smart PBX?

A smart PBX is your business phone system, running over the internet and doing far more than ringing. It routes calls to the right person, answers when nobody is available, records every call, and passes the information to the systems you already use. Mitsi Telecom is the smart PBX of Mitsi Communications.

What the PBX can do

  • Smart call router: a keypad menu ("press 1 for sales, 2 for service") and routing by time of day, department and queue, to extensions, mobiles or a landline.
  • A voice bot as the router: no menu. The customer says what they need in natural Hebrew and the bot sends them to the right people.
  • When nobody answers: a voicemail that is transcribed and emailed, or a smart voice agent that takes a message, sells and gives service.
  • Your mobile as an extension: install a free app (Linphone), scan a QR code, and make and receive calls with the business number. Up to 3 devices per extension.
  • Transcript and summary for every call: the transcript is emailed to the employee, and the summary goes to email or to the customer card in your CRM.
  • Set up and manage by conversation: you can manage the PBX with an AI assistant: "add an extension for Danny", "after six, forward calls to my mobile".

No hardware, from anywhere

The PBX runs over a simple internet connection. There is no outdated equipment and no dependence on physical phone lines, and you can manage it from anywhere on any device. In most cases you can keep your existing business number. The basic plan includes up to 4 extensions.

Pricing

PBX only: ILS 199 + VAT per month. PBX with support and recordings (the popular plan): ILS 295 + VAT per month. Gold plan, with automation and full support: ILS 685 + VAT per month. All plans and details are on the service packages page.

Frequently asked questions

What is the difference between a cloud PBX and a regular PBX?

A cloud PBX works over the internet, with no outdated equipment and no physical phone lines, and can be managed from anywhere. It also enables smart features such as a voice bot, call transcription and CRM sync.

Do I need hardware or phone lines to get started?

No. Mitsi Telecom works over an internet connection. You can use smartphones in the office, or your mobile as an extension, with no dedicated hardware.

Can I keep my existing business number?

In most cases, yes. In the initial check we will look together at how to move your existing number to the PBX.

How many extensions are included?

The basic plan includes up to 4 extensions. You can add more as your business needs.

Related

PBX to CRM integration · AI call reports and analysis · Plans and pricing