In short: a smart WhatsApp bot answers customers, sorts inquiries and routes them, and is connected to the PBX and your business systems. You can connect an existing bot or build a new one. The plan starts at Pricing is quoted after a needs assessment.

What a smart WhatsApp bot does

  • Answers customers at any hour, on common questions and routine processes.
  • Sorts inquiries by topic, routes them to the right representative, and hands over to a person when needed.
  • Connected to the PBX, so a call that was not answered can continue on WhatsApp.
  • Connected to the CRM, so every WhatsApp conversation is logged on the customer card.

Connecting WhatsApp to your existing PBX

You can add to an existing PBX, including Bezeq, Centrex and Avaya, sending an SMS or a message with a link to a WhatsApp chat, usually without an API connection. When a customer chooses an extension in the menu, the system detects the choice and automatically sends a message with the relevant link: to a chat with the bot, to a form or to a website.

An existing bot or a new one

Already have a bot? We connect it to the PBX through an API or Webhook, with no rebuild. No bot? We build a new one around your workflows.

Pricing

Smart WhatsApp bot: Pricing is quoted after a needs assessment. SMS or WhatsApp message packages from your existing router: ILS 79, 99 or 135 + VAT per month. All details are on the service packages page.

Frequently asked questions

Can I connect a WhatsApp bot to the PBX I already have?

Yes, even older PBX systems. The system detects the extension the customer chose and sends them a message with the link, usually without an API connection.

Does the bot hand over to a human?

Yes. The bot handles routine inquiries and hands over to a person when needed.

Can I use a bot I already have?

Yes. An existing bot can be connected through an API or Webhook.

How much does it cost?

The WhatsApp bot is still in development. Pricing is quoted after a needs assessment. SMS or WhatsApp message packages start at ILS 79 + VAT per month.

Related

Smart cloud PBX · PBX to CRM integration · Outbound voice bot