In short: every call on the Mitsi Communications PBX is recorded, transcribed and summarized automatically. You can search across all calls by what was said, get a summary with the caller's intent, urgency and recommended next steps, and follow usage data and SLA reports.

What you get

  • Transcript: every call is written as text after hang-up, a line for each side. Clicking a line plays the recording from that moment.
  • AI summary: a short summary of each call: what the customer asked for, how urgent it is and what to do next.
  • Search: search across all calls and messages by what was said in them.
  • Automatic delivery: the transcript is emailed to the employee, and the summary goes to email or to the customer card in the CRM.
  • Usage data and reports: message volume, active extensions and monthly usage, and for call centers also SLA reports, listening-in and quality control.

How it helps the business

Instead of relying on memory or notes, every call is logged and transcribed. It is easy to see which inquiries come in, what customers ask for and which calls need urgent handling. In sales and service calls you can go back to exactly what was said and avoid misunderstandings.

Recording and transcription in line with the law

Recording calls is subject to Israeli law, including consumer protection law and privacy guidelines. To meet the requirements, it is advisable to play a message at the start of the call saying it is being recorded. At this stage transcription is available in Hebrew only.

Frequently asked questions

What is an AI call report?

An automatic summary of a call based on its transcript: the caller's intent, urgency and recommended next steps, sent by email or to the customer card.

In which language is the transcript?

At this stage, Hebrew only.

Can I search for a call by what was said in it?

Yes. Search finds calls and messages by the content that was spoken.

Does it include usage reports?

Yes, usage data such as message volume, active extensions and monthly volume. Call centers also get SLA reports and quality control.

Related

Smart cloud PBX · PBX to CRM integration · Amendment 73 and call recording