In short: the Mitsi Communications voice bot does not only answer incoming calls, it also calls customers. It speaks natural Hebrew, understands the answer, updates your system and returns a transcript and summary of every call. Suited to reminders, appointment confirmations and service follow-up.

What is an outbound voice bot?

An outbound voice bot is an agent that calls customers by itself, in natural Hebrew, with no representative dialing. It introduces itself, holds a short conversation, understands what the customer replies and records the outcome. That way you can reach many customers quickly without loading your team.

What you can do with it

  • Reminders and confirmations for appointments and meetings.
  • Service follow-up and satisfaction checks after a treatment or purchase.
  • Operational updates to existing customers, for example arrival time or treatment status.
  • Collecting short answers and updating your system or CRM.

Transcript, summary and CRM integration

Every outbound call is transcribed and summarized automatically: what the customer replied, how urgent it is and what to do next. The transcript and summary are emailed to the employee or added to the customer card in your CRM. More on AI call reports and on connecting the PBX to a CRM.

What to know about law and privacy

Marketing calls and messages sent through an automatic dialing system, text message or email require explicit prior consent under Section 30A of the Israeli Communications Law. It is advisable to play a message at the start of the call saying the call is recorded and that it is an automated system. We help set up calls accordingly, and we recommend consulting a lawyer about your specific case.

How to start

Leave your details or call, and together we define the purpose of the calls, the script and the list. You can first hear what the voice bot sounds like on the demo number 076-532-4380. Contact us for details and a quote.

Frequently asked questions

Does the voice bot make calls to customers?

Yes. The Mitsi Communications voice bot calls customers in natural Hebrew, records the call as a transcript and summary, and updates your system.

Which calls suit a bot that calls out?

Reminders and appointment confirmations, service follow-up, satisfaction surveys and operational updates to existing customers.

Is it allowed to send customers automated calls?

It depends on the type of call. Marketing content requires explicit prior consent under Section 30A of the Israeli Communications Law. We recommend consulting a lawyer about your specific case.

How do I get started?

Together we define the purpose of the calls, the script and the list. Leave your details or call, and we will come back to you with an offer.

Related

Smart cloud PBX · AI call reports and analysis · PBX to CRM integration