Articles on Communications and Regulation
We've put together simple explanations of the laws and regulations relevant to your business and its phone system. This information is general in nature only and does not constitute legal advice.
A Minutes Package for a Business Line: How to Choose and What Happens When You Go Over
A minutes package for a business phone line: how to estimate the minutes you need, what counts as a minute, what happens when you go over and how to combine call recording.
Read the guide Israeli phone lineBuying an Israeli Phone Line for Your Business: What to Check First
Buying an Israeli business phone line: which type to choose, what to check before you buy and how to connect it to a cloud PBX with minutes and call recording.
Read the guide Business with customers abroadA Business with Customers Abroad: Numbers, PBX, Bot and WhatsApp Working Together
A guide for an Israeli business with customers abroad: a US and a European number, a cloud PBX, an English voice bot and WhatsApp, all connected and working together.
Read the guide WhatsApp and PBXBusiness WhatsApp Connected to the PBX: Calls and Messages in One Place
How to connect business WhatsApp to a cloud PBX: a missed call becomes a message to the customer, and the team sees everything in one place, next to numbers and the voice bot.
Read the guide English voice botAn English Voice Bot for Your Business: Answering Customers Abroad
An English voice bot for an Israeli business: how it answers English-speaking customers, what you can set up in it and how it connects to the PBX and your team.
Read the guide PBX for international numbersOne PBX for an Israeli, US and European Number
How one cloud PBX manages an Israeli, a US and a European number together: routing, extensions, recording, reports and a voice bot, all in one system.
Read the guide European numberA European Phone Number for Your Business: A Local Line for EU Customers
A European phone number for your business: how to connect a number from a country in Europe to a cloud PBX, and what to check before choosing a country and area.
Read the guide US numberA US Phone Number for an Israeli Business: How It Works
A US phone number for your Israeli business: what it is, who it suits and how it connects to a cloud PBX so customers in the US call a local line.
Read the guide WhatsApp botA WhatsApp Bot for Business: What It Does and How to Start
An AI-based WhatsApp bot for business: it answers customers, collects details and hands over to a person, and connects to the PBX and the voice agent. What it does and how to start.
Read the guide Consumer RegulationAmendment 73 to the Consumer Protection Law: What You Need to Know About Recording Sales Calls
The Knesset has approved a new requirement to record telephone sales calls and provide them to the customer upon request. Here's what that means in practice for your business, and how the right phone system helps you meet the requirement.
Read the article AccessibilityAccessibility Regulation 33: How to Make Phone Support Accessible to Everyone
Accessibility regulations require that automated voice response systems be accessible to people with disabilities as well. A simple explanation of what's actually required, and how you can adapt your phone answering system to comply.
Read the article Free ToolFree Audio File Conversion for Your PBX: Standard WAV or μ-law
A free tool that converts any audio file to 16-bit PCM WAV or μ-law at 8kHz mono, ready to upload to your PBX or IVR - the conversion happens entirely in your browser, without uploading any files to a server.
Go to the conversion tool Free ToolFree WhatsApp Link Generator (Click to Chat)
A free tool that builds a ready-to-use WhatsApp link with a phone number and a custom opening message - for use in your PBX, in SMS messages as part of your call routing, or on your website.
Go to the link generator tool