A WhatsApp bot for business answers customers in messages, collects the inquiry details and passes them to the right person. Mitsi's AI-based bot is live and connects to the PBX and the voice agent, so the customer gets an answer even when the team is not available.
What does the bot do?
- First answer - replies to common questions, also outside working hours.
- Collecting details - name, reason for the inquiry and contact details.
- Hand-over to a person - when the inquiry needs a human, and the team can join the conversation whenever it wants.
- PBX connection - a missed call or an after-hours call becomes a WhatsApp inquiry.
How does it fit with telephony?
You can get the same answer on calls: a voice agent answers calls and a smart cloud PBX routes them. WhatsApp joins the same system, and together you can also serve customers abroad. More in WhatsApp connected to the PBX.
How do you start?
Leave your details, define with us what the bot answers and who it hands over to, and start. Details and a tailored quote are on the WhatsApp bot page.
Frequently asked questions
What is a WhatsApp bot for business?
A bot that answers customers in WhatsApp messages, receives inquiries and passes them to the right person in the business.
Is the bot available?
Yes, Mitsi's WhatsApp bot is live.
How do I start?
Leave details in the contact form or on WhatsApp, and we will tailor the bot to your business.
Can the team join the conversation?
Yes, a person can join the conversation at any stage.
How much does it cost?
Pricing depends on scope and connections, and is quoted individually.