Business WhatsApp connected to the PBX means calls and messages are not separate: a missed call can become an automatic message to the customer, and the team sees inquiries in one place. You stop missing customers who prefer to write rather than call.

What can you connect between WhatsApp and the PBX?

  • A missed call - an automatic WhatsApp message to the customer offering a call back.
  • After hours - a polite message to the customer, and an inquiry saved for the morning.
  • Hand-over to a person - a customer who started on WhatsApp moves to the right person.
  • One business, several channels - an Israeli number, international numbers and a voice bot next to WhatsApp.

What about the AI WhatsApp bot?

The AI-based WhatsApp bot is live: it answers customers in messages, collects details and hands over to a person, also outside working hours. You can connect it to the PBX, so a missed call becomes an inquiry that the bot keeps handling. More on the WhatsApp bot page.

How does it fit the rest of the system?

Everything is managed together with the call router and extensions, so the same rules apply to calls and messages. See creating a WhatsApp link and connecting the PBX to a CRM.

Example of use

A customer calls while everyone is on other calls and gets no answer. Without adding work for the team, they receive a WhatsApp message saying you will get back to them soon, and the team sees there was an unanswered inquiry.

Frequently asked questions

Can a missed call become a WhatsApp message?

Yes, subject to business WhatsApp rules and approved message templates.

Will the customer get a message they did not ask for?

Messages to customers depend on consent and advertising rules. We will define wording with you that fits the law and WhatsApp rules.

Can I see messages and calls together?

The channels can be connected so the team receives information on both, by your settings.

Does an AI WhatsApp bot exist?

Yes, it is live. Leave your details and we will tailor it to your business.

How much does a WhatsApp connection cost?

Pricing depends on scope and connections, and is quoted individually.