A minutes package sets how much call time is included in your business line each month. To choose well, estimate how many calls your business takes and makes, how long they last, and what happens when you exceed the package, so there are no surprises on the bill.

How do you choose a minutes package?

  • Number of calls - how many inbound and outbound calls you have on an average day.
  • Call length - a service business with long calls needs more minutes than one taking short orders.
  • Inbound and outbound - check whether both count from the same package.
  • Seasonality - busy months use more, so choose with some margin.
  • Overage - confirm in advance the price per minute over the package, and whether you can top up mid-month.

What do the minutes include?

Usually inbound and outbound call minutes under the package terms. The types of destinations included, such as landline, mobile or international, are set in the quote. More on buying an Israeli line.

How does it connect to call recording?

If you record calls, recordings are stored under the service terms. Details of the legal requirements are in a line with call recording as the law requires. You can also add call transcription and summaries.

Example calculation

A business taking about 20 calls a day, averaging 3 minutes each, uses about 60 minutes a day. In a month with about 22 working days that is about 1,300 minutes. This is only an example, the calculation is done on your own data, and we will help you estimate.

Frequently asked questions

How many minutes does my business need?

It depends on the number and length of calls. We will estimate together using your data.

What happens if I go over the package?

Usually you are charged a pre-agreed price per minute. Confirm the price before you commit.

Can I increase the package mid-month?

It depends on the package terms. Check in advance.

Are recording minutes counted separately?

Recording is stored under the service terms, and call minutes count from the package. Details are in the quote.

How much does a minutes package cost?

Pricing depends on the amount and type of destinations, and is quoted individually.