Phone call transcription turns every recorded call into text after it ends, and you can also get a short summary and search all calls by what was said in them. That way you do not have to rely on memory or notes.
What do you get?
- A full transcript: a line for each side of the call, with the option to play the recording from that moment.
- An AI summary: what the customer asked, how urgent it was, and what to do next.
- Search: find a call by words that were said in it.
- Automatic delivery: the transcript or summary arrives by email or in the customer card.
Who is it for?
Businesses that receive orders, service inquiries or quote requests by phone and want to know exactly what was said. See also the pages on AI call reports and PBX to CRM integration.
How does it connect to the PBX?
Transcription is part of a smart cloud PBX. Calls answered by a voice agent are documented the same way.
Frequently asked questions
What is phone call transcription?
Automatic conversion of a recorded call into text, a line for each side of the call.
Can I search the transcripts?
Yes. You can search calls by what was said in them.
In which language is the transcription?
At this stage transcription is available in Hebrew only.
Is it legal to record and transcribe calls?
Recording calls is subject to law, so it is advisable to play a notice at the start of the call and consult a professional.
Legal notice: the information on this page is general only, accurate to the date of the update, and is not legal advice or a substitute for it. Law and case law may change, and their application depends on each business. Before activating call recording, especially of employees or sales calls, consult an attorney.