How much does a cloud PBX cost for a small business? The price is determined mainly by the number of extensions, call volume, and the add-ons the business needs: recording, a voice bot, CRM integration, and SMS or WhatsApp messages. A cloud PBX is not one fixed price, so compare quotes by the same parameters and not by a single number.

We do not publish a price list, because every business needs a different setup. Instead, here is what affects the quote, and how to check that a quote you received is complete.

What affects the price of a cloud PBX?

  • Number of extensions and employees: how many people answer the phone, and whether you need extensions for mobiles, computers or IP devices.
  • Lines and numbers: one line or several, a new main number or transferring an existing one, and virtual numbers for branches.
  • Call volume: how many minutes of incoming and outgoing calls a month, and whether you need a minutes package.
  • Call recording: whether you record, how long you keep recordings, and who may listen.
  • Automation: a voice bot, an AI agent, transcription and summaries, and CRM integration.
  • Messages: SMS or WhatsApp after a call, not just voice calls.
  • Setup and support: installation and configuration work, personal onboarding and remote service.

How do you compare quotes properly?

Before comparing price, make sure each quote includes the same components. A seemingly cheap quote may leave out recordings, support or setup, and then the real cost is higher. Ask to see what is included and what costs extra, and what happens when the business grows.

  • What is included in the monthly price and what is extra?
  • Is there a setup fee, and if so what does it cover?
  • Is there a commitment or a minimum term?
  • How does service and support work, and during which hours?
  • Can I add extensions or capabilities later without replacing the system?

Why not publish a price list?

In the smart cloud PBX from Mitsi Communications the setup is built to the business: you can start with a single line with call recording and expand gradually to extensions, a voice bot and an AI agent. So we send a tailored quote, after understanding what the business needs.

Frequently asked questions

How much does a cloud PBX cost for a small business?

Pricing is set by the number of extensions, call volume and add-ons such as recording, a voice bot and CRM integration. Leave your details and receive a tailored quote before you commit.

Is a cloud PBX cheaper than a physical PBX?

In most cases there is no hardware purchase and no wiring, and the cost is a monthly payment. A fair comparison also includes maintenance, support and growth.

Is there a setup fee?

It depends on the scope: a basic system is different from a large PBX with complex routing and integrations. Every quote should state whether there is a setup fee and what it includes.

Can I start small and grow later?

Yes. You can start with a single line and add extensions, recording, a voice bot and an AI agent as needed.

How do I get a quote?

Leave your details in the form or call, and we will return with a quote tailored to the business.