A virtual number for a business is an Israeli phone number that is not tied to a SIM card or a copper line. Calls to it are routed over the internet to a cloud PBX, and you can answer them from your mobile, computer or an IP device, from anywhere.

The business gets a professional business number separate from the personal mobile, with no hardware and no technician, and you can add more numbers, for example a dedicated number for each branch, department or campaign.

Why does a business need a virtual number?

  • Separation from the personal mobile: customers call the business number and your personal mobile stays personal.
  • A number for every purpose: a separate number for a campaign, branch or department, so you know where each call came from.
  • Answer from anywhere: from an app, a computer or your mobile, even outside the office.
  • Smart routing: by hours, by extension, or forwarding to mobile when nobody answers.
  • Connection to a smart PBX: call recording, transcription, a voice bot and an AI agent on the same number, as an upgrade at any stage.

How does it work?

You choose a number, connect it to a smart cloud PBX or to a small business phone line, and define where calls are routed. If you already have a number, in most cases you can transfer it.

Virtual numbers, SMS and WhatsApp

You can add SMS to the PBX and send a customer a WhatsApp link right after a call that was not answered. Using the number with third-party services, such as WhatsApp Business, is subject to the terms of that service.

Who is it for?

Small businesses and independents, businesses with several branches, companies that run campaigns and want to track where calls come from, and anyone who wants a professional business number without infrastructure.

Frequently asked questions

What is a virtual number?

A phone number whose calls are routed over the internet to a cloud PBX, with no SIM card and no copper line, so you can answer it from any device.

Can I get several numbers for one business?

Yes. You can define several numbers, for example one per branch, department or campaign, and route each wherever it should go.

Can I transfer an existing number?

In most cases yes, and customers keep dialing the same number.

Can I record calls on a virtual number?

Yes, when it is connected to a Mitsi Communications line or PBX. Read the guide on recording business calls.

How much does a virtual number cost?

Pricing depends on the needs of the business. Leave your details and receive a tailored quote before you commit.