A business voicemail box lets a caller leave a message when nobody can answer, and the message reaches you so it is not missed. It is the basis of phone answering even in a small business, and complements a call router and working hours.
What does a business voicemail box include?
- A custom greeting: the caller hears a message in the name of the business and leaves details.
- Sending to email: every message reaches the email of the relevant employee.
- A box per extension: each employee or department has their own box.
- Outside working hours: a call that was not answered or arrived at night goes to voicemail.
Why does it matter?
A customer who left a message and gets a quick reply stays a customer. Without voicemail the call simply disappears. See also the guides on business phone answering and missed calls.
How does it connect to the PBX?
Voicemail is part of a smart cloud PBX. You can start with a single phone line and add extensions later.
Frequently asked questions
What is business voicemail?
A service that records messages from callers when nobody answers and sends them to you.
How do I receive the messages?
The message is sent to the email of the relevant employee, so you can handle it from anywhere.
Can each employee have a separate box?
Yes. You can define a box for every extension or department.
What is the difference between voicemail and a voice agent?
Voicemail only collects a message. A voice agent manages a conversation, answers common questions and collects details.