How do you choose a cloud PBX for a business? You check nine things: keeping your existing number, call quality, Hebrew support, legal call recording, routing and extensions, CRM integration, security, support, and the terms of the agreement. The right comparison uses a single checklist across all providers, not price or a general promise.

The list is general and neutral, and you can use it with any provider, including us.

9 criteria for choosing a cloud PBX

  • Keeping your existing number: can you transfer an existing number, and how long does it take. See also virtual number for business.
  • Call quality and stability: what happens during an internet outage, and is there a backup destination (for example forwarding to a mobile).
  • Hebrew support: menu, messages, and if there is a voice bot, does it really understand and answer in Hebrew.
  • Legal call recording: a notice to the caller, secure storage and limited access. See recording business calls.
  • Routing and extensions: routing by hours, mobile as an extension, a waiting queue. See call router.
  • CRM and systems integration: is there an API and Webhook, and to which systems it connects in practice.
  • Transcription and summary: is it offered, in which language, and how you search.
  • Security and privacy: where recordings are stored, for how long, and who may access them.
  • Service and terms: support hours, commitment period, what is included and what costs extra. See what affects the quote.

How do you use the list?

Send it to every provider you evaluate and ask for a written answer on each item. A quote that skips items, for example recording or support, is probably incomplete. It is also worth asking for a demo in a real call.

How Mitsi Communications relates to the criteria

In the smart cloud PBX from Mitsi Communications there is no hardware, you can start with a single line with call recording and expand to extensions, a voice bot and an AI agent, and CRM integration is done through an API and Webhooks. Terms and price are set in a tailored quote, according to the needs of the business.

Frequently asked questions

How do I choose a cloud PBX for a small business?

Check nine criteria: existing number, call quality, Hebrew, legal call recording, routing and extensions, CRM integration, transcription, security and service. Ask each provider for a written answer on every item.

What matters most when choosing?

Fit to the business need. If you received a quote, check that it includes what you need and not only calls: recording, support and setup.

Can I move from a physical PBX to a cloud PBX without changing my number?

In most cases you can transfer the existing number. Ask the provider to detail the process and the time.

Is a cloud PBX suitable for a small business?

Yes. You can start with a single line and expand gradually, with no hardware purchase.

Is it worth asking for a demo?

Yes. It is best to try a real call, routing and recording before you commit.

Legal notice: the information on this page is general only, accurate to the date of the update, and is not legal advice or a substitute for it. Law and case law may change, and their application depends on each business. Before activating call recording, especially of employees or sales calls, consult an attorney.